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How do I access and review my current reservations?

You may view your account and all associated reservations online at anytime. To view reservation details:
- Logon to www.viewtrip.com
- On the Travelport View Trip page, enter your Reservation number in the "Reservation" box and your Last Name in the associated box.
- Your reservation(s) will be displayed.
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How do I change or cancel my reservation?

Our staff will make every effort to accommodate your change or cancellation request. All requests must be made by phone by the original purchaser and all terms and conditions you agreed upon when making your reservation apply to your booking. Please note that travel agencies do not have the authority to override the rules and fees of the airline, hotel, car, cruise, or activity vendors. Customer care is available by phoning 800-287-6511.
- Air:
  - Changes: Most airline tickets are nonrefundable and non-transferable. Airlines impose per ticket change fees for restricted fares (unrestricted fares are usually limited to business and 1st class fares) of approximately $100 - $150 for domestic and $200 or more for international tickets. All changes must be made prior to the original departure date and time and any additional charges must be paid at the time the change is made. Tickets are non-transferable; name changes are not permitted; tickets cannot be exchanged from one airline to another.
  - Cancellation: All cancellations must be made prior to the date and time of the original flight's departure to receive future credit. The credit can be used towards the purchase of a new ticket on the same airline for the same passenger within one year of the date of purchase of your original ticket. Cancellation credit can be applied to any new itinerary origination and destination. The final leg of your new trip must be completed within one year of the original ticket issue date. No refund or additional credit value is allowed if the new itinerary is a lower cost than the original booking. Partially used non-refundable tickets have no value for future purchase or exchange once the flight dates have passed.
  - Booking Error: If your change or cancellation request is the result of a booking error made within the last 24 business hours please phone us to cancel immediately 800-287-6511. Some, but not all, airlines allow us 24 business hours to change/cancel new reservations with minimal fees.
- Hotel - Most hotel only (not booked in a package) reservations allow for non-penalized cancellation outside of 24 to 72 hours of the date of arrival at the property. Cancellation and change rules were available at the time of booking and agreed to by acceptance of our terms and conditions. If your hotel required prepayment at the time of booking more severe rules may apply.
- Car - Most car only (not booked in a package) reservations allow for non-penalized cancellation up to the day of car pick-up. Cancellation and change rules were available at the time of booking and agreed to by acceptance of our terms and conditions.
- Vacation Package - All vacation package bookings have associated fees and penalties set by the rules of the airline, car, hotel, and travel agency and agreed to by you at the time of booking. Our customer care team will be glad to review these rules and fees with you.
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Can I book a flight, hotel, car, vacation package by phone?

Our customer care staff is available to assist you with the booking of any of our products by phone. Customer care is available by phoning 800-287-6511. The following fees will apply to phone booking:
- Air booking or changes $30 per person
- Hotel booking only - $10 per booking, or change after booking
- Car booking only - $10 per booking, or change after booking
- Vacation package booking - $30 per booking
- Cruise booking - $30 per booking
- Change Vacation package - $50
- Change Cruise package - $75
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Can you quote me a fare by email?

BookAirlineTicket.com offers you the best opportunity to search for fares and dates that best meet your needs. Because of the constantly changing availability and rates for travel products we do not quote air, car, hotel, or vacation package fares by email.

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Why is the price on your site different than that in my low fare email alert?

The prices we quote in our emails are accurate at the time of mailing. However, airlines change their fares often - weekly, daily, or sometimes multiple times in a day depending on the market. By the time you access your email the fare or rate you see may have already changed to a higher or lower rate. Prices quoted in the fare alert are for one ticket only.

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What identification and\or documents are needed to travel domestically\internationally?

At the time of check-in each domestic passenger over the age of 17 must present their valid government issued photo ID. Accepted ID's include a driver's license, state issued ID, or passport. All international passengers, regardless of age, will need to present their passport.
- To enter the airport's security area you will need the above identification and an airline issued boarding pass with matching names for the current date. Boarding passes for many airlines can be printed online prior to arrival at the airport or can be acquired at the airport from the airline's ticket counter, at curbside check-in, or from the airline's self-service ticket kiosk.
- Children under 18 do not need ID for domestic flights as long as an accompanying adult certifies their identity. For international flights all passengers, regardless of age (including infants), need to present their passport.
- If a visa is required by the country you are visiting you must check with the countries embassy or consulate to see if you need to acquire the visa prior to your departure. Airlines will not board passengers who do not hold all necessary travel documents.
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What do I do if I booked the wrong dates?

If you discover your error within 24 business hours of making your reservation please phone us immediately. Customer care is available by phoning 800-287-6511. Some, but not all, airlines allow us 24 business hours to change or cancel reservations with minimal fees. Our customer care agents will work with our vendors to assist you in attempting to correct the error. If your reservation is outside of the 24 hour window all vendor rules and fees agreed to by you in our terms and conditions at the time of purchase apply.

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FAQs - Login

Do I need to create an online account to use your service (and how)?

You do not need to create an online account to use our Web site. You will just need to add all necessary information required to complete your reservation during the booking process. Should you want to receive information regarding our exclusive sales, low fare alerts, and other travel deals, you may create an account. It's easy! Just click on "Sign up| Sign in" in the top left corner and complete the form and click the sign-up button.

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How do I review or change my profile information?

You may make changes to your personal information, password, billing details, and travel preference online.
- First, log-on via the "Sign In" link in the upper left corner of the site using your user ID and password or
- Access your account data by clicking on the "My Account" link in the upper left corner of the site.
- Update your data by selecting the associated link within the "My Account" area.
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How do I cancel my account online?

To cancel your account, please send an email with your request using the form below.

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How do I retrieve my sign-in (user ID) and password?

Your sign-in (user ID) is your email address. If you do not know your password we will provide it to the email address associated with the password.
- Click on the "Sign In" link in the upper left corner of the site.
- Click on the "Forgot Your Password?" link located directly under the "Password" box in the "Member sign in" area on the left of the page.
- On the page that displays enter you email address and click on the green "Send" button.
- Check your email account for our email (if you do not see our email, be sure to check your "spam" or "bulk" folder).
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